Alpine Success Story | Stella Tsirigoti

Stella Tsirigoti

BA (Hons) International Hospitality & Tourism Management
Groups, Conference & Events Sales Development Manager, Middle East & Africa, Hilton Worldwide

Alpine Success Story | Lena Charitou

Lena Charitou 

Swiss Alpine Diploma in Travel & Tourism ManagementFlight Operations Coordinator, Etihad Airways

“I was delighted to be recognized recently for demonstrating the value of ‘Acting Positively’ and receiving an award by the VP, Flight Operations of Etihad. Thank you Alpine Center for preparing me to excel in my career”

Would you like to embark on a career in the hospitality and tourism industry?

If you're interested contact us for more information

We would be happy to give you a call and answer any questions you may have. 

www.swissalpinecenter.com
admissions@swissalpinecenter.com

OPEN DAY

Friday November 29, 2013

from 16.00 to 20.00pm

Alpine Center will host an Open Day on Friday, November 29, from16:00 to 20:00 at the campus located at Palmyra Beach Hotel, 70 Possidonos Avenue, Glyfada.

Interested students are invited to visit our premises and meet faculty, staff and students who will be delighted to answer any questions they may have. Presentations on the programmes of study and a tour of the premises will be made. Snacks and refreshments will be provided along with information on financial aid, accommodation, career services and job opportunities available for graduates of hospitality and tourism management students.

Alpine Center’s Open Houses provide a casual, open forum for learning more about Alpine Center without a formal appointment. Prospective students, their families, and those interested in learning more are invited to attend.

For more information please call 210 8983022

or email admissions@swissalpinecenter.com 

Palmyra Beach Hotel, 70 Possidonos Avenue, Glyfada

Tel.: 210 8983022 (admissions office)

Email: admissions@swissalpinecenter.com
Web: www.swissalpinecenter.com

 

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Luxury hotels in Paris that recruit and intership positions available

The ultimate luxury hotels in Paris are recruiting now.

Click on the link below their logos and find out their jobs.



The data base and data quality manager Oetker Collection Masterpiece hotels (France)  

Director of finance Renaissance Paris Arc de Triomphe Hotel 5* Hotel (France) 

Director of operations Hilton Worldwide (France)

Chef de partie Hilton Worldwide (France)

Lifeguard Hilton Worldwide (France)

Internship

Click on the link below the logo.

Internship human resources Hilton Worldwide (France)

You may contact directly the establishment of your interest and apply. Good luck!

www.swissalpinecenter.com

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admissions@swissalpinecenter.com

Alpine Center: World Class Education

Take a glance at the wealth of courses available that help us

develop leaders for a global career in Hospitality & Tourism:

 

Master of Arts

• International Hospitality and Tourism Leaders (12 months full time or 24 months part time) 

 Bachelor of Arts (Hons / Ord) (3 years)

• International Hospitality & Tourism Management
• International Events and Conventions Management
• International Food & Beverage Management 

Swiss Higher Diploma (2 ½ years)

• Hotel Management with Concentration in Events & Conventions

Swiss Diploma (2 years)

• Hotel Management
• Culinary Arts
• Events & Conventions Management
• Spa Management
• Travel & Tourism Management
• Hotel Operations

Certificate in Culinary Operations (1 year)

ALPINE CENTER Professional Qualifications

• F&B Operations (9 weeks)
• Rooms Division Operations (9 weeks)
• Hotel Operations (18 weeks)
• English Foundation Program in Hospitality & Tourism (3 or 6 months)
• Yacht Operations Management Certificate (1 year)
• Yacht Operations Management Diploma (2 years)
• Pastry Course (8 weeks)
• Residential Summer English Program (2 or 3 weeks) July – Greece, August – Switzerland

ONLINE / DISTANCE LEARNING

• Spa Management Certificate Online
• Distance Learning & Online Learning Hotel &
• Hospitality Management Studies
• 5- Course Specialization in Events and Conventions Management
• Hospitality Management Certificate/Diploma
• Food and Beverage Management Diploma
• Food and Beverage Management Specialization
• Rooms Division Management Specialization
• Marketing and Sales Management Specialization
• Human Resources Management Specialization
• Accounting & Financial Management Specialization
• Club Management Specialization
• International Hotel Management Specialization

For further information on our courses please visit

www.swissalpinecenter.com

 

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admissions@swissalpinecenter.com

The Chef behind Culinary Arts at Alpine Center

• He is Italian.
• Hotel and Culinary studies in Italy.
• Awarded in national and international competitions for his recipes.
• Excellent Italian cooking skills; traditional cuisine - modern and creative cuisine - Mediterranean cuisine - Northern Italian cuisine -Venetian cuisine - light and healthy cuisine - Classic cuisine - Real genuine cuisine - International cuisine.
• Good Italian pastry skills for restaurants; classic-modern-creative styles.
• Speaks Italian, English, Spanish, Portuguese and French, notions of other languages as well.
• Worldwide experience with multi-cultural staff.
• Knowledge of restaurant management.
• Knowledge of bar business including cocktail, coffee and wine knowledge.
• Many years of experience in Restaurants, Hotels, Food Factories and Institutes, but also part-time or private collaborations and promotions, in Korea, Russia, French Guyan, Italy, Tunisia, Germany, Brazil, Japan, Spain, China, Mexico and Greece.
• Course Tutor of the Culinary Arts programme at Alpine Center since October 2011. 

Chef Stefano Zamboni

www.chefprofessionista.it

Chef Stefano Zamboni creations

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Alpine Center and Chef Stefano Zamboni



Brilliant delicacies prepared by Chef Stefano Zamboni and CAD students for the PParents Evening at Alpine Center.

The Executive Chef, Stefano Zamboni, with second year Chef students.

 

Internships 2013

Students of Alpine Hospitality & Tourism Management Department of City Unity College are on exciting internships in leading hotels, restaurants and travel companies all over the globe.

 Cyprus

Belgium

France

Finland

Greece

Hong Kong

Ireland

Italy

Mauritius

Maldives

Qatar

Russia

Spain

Thailand

UAE

UK

USA

Aldemar Hotels & SPA - Crete, Rhodes, Greece

Almira Hotel - Sochi, Russia

Aloft Bangkok - Bangkok, Thailand

Astir Palace Resort - Starwood Hotels & Resorts Athens, Greece

Athenaeum InterContinental - Athens, Greece

Benaki Museum - Athens, Greece

Capsis Hotels & Resorts - Crete, Greece

Costa Navarino - Starwood Hotels & Resorts Messinia, Greece

Colter Bay Village Grand Lodge - Wyoming, USA

Courtyard Marriott Brussels Hotel - Brussels, Belgium

Daios Cove - Crete, Greece

Elounda SA - Crete, Greece

Food fund International - Dubai, UAE        

Four Seasons Maldives - Maldives

Golden Coast Resort - Marathon, Greece

Grande Bretagne Hotel - Starwood Luxury Hotels, Athens, Greece

Helios S.A. Elounda Beach - Crete, Greece

Hilton Hotel - Nicosia, Cyprus

Hotel Arts - Ritz-Carlton Hotel Barcelona, Spain

Imperial Med - Santorini, Greece

Intercontinental Amstel - Amstel Amsterdam, Netherlands

Le Meridien Ile Maurice - Mauritius

Le Tuilpier - Champagne Region, France

Mandarin Oriental - Barcelona, Spain

Mykonos Grace - Mykonos, Greece

Plaza Resort Hotel - Anavissos, Greece

Radisson Blu Astrid Hotel - Antwerp, Belgium

Ritz Carlton - Powerscourt, Ireland

Regal Oriental Hotel - Hong Kong

Sadler Restaurant 2 star Michelin - Milan, Italy

Restaurant Santceloni 2 star Michelin - Madrid, Spain

Saint George Lycabettus Hotel - Athens, Greece

St Regis Hotel & Resort - Doha, Qatar

Sheraton Rhodes Resort - Rhodes, Greece

The Cove Rotana Resort - Ras Al Khaima (UAE)

The Mandeville Hotel - London, UK

The Margi - Athens, Greece

Travelive - Athens, Greece

Vedema Resort -  Starwood Luxury Collection Santorini, Greece

The Margi - Athens, Greece

W Austin Hotel - Starwood Hotels & Resorts - Austin Texas USA

W Barcelona - Starwood Hotels & Resorts Barcelona, Spain

Hospitality Mindsets #1





by Vassilis Xenoudakis



 

 

 

 

 

 

 

 

 

 

Why a perfect omelet is very important? 

 

You better do it perfect because you will get no second chance; the Guest is sharing this with his friends. The truth is that Guest communication is greatly undermined in terms of the impact it has. Traditionally, it is supervised on departmental level as an organic part of each department’s operation. But should Guest communication be regarded like this and what decisions must be taken to change this?

1.  Must become a leader

Initiate communication, create communication leads and follow up on them. The basic element that distinguishes a hotel from a serviced apartment and allows for charging a premium is human interaction /communication. 

 2.  Must have Guest centric communication and services.

Along with the advancement of technology human communication has been altered in character and communication channels have been enriched. After the introduction of information technology (internet, portable computers, network integration, etc) communication channels are targeted and so frequently utilized that endorsing them in the hotel services is becoming more or equally important to the use of the Guest’s mother language. A good example is that it is not anymore enough to offer a newspaper in the morning, but whichever newspaper the Guest likes, in whatever format, on whatever platform, application or even what part of it is to his/her interest.

3.  Must want to research, be curious.

Usually the only time that a service has been properly researched and introduced in a hotel is on drawing board / during its feasibility study. Even though there is a wealth of information hidden in the “everyday” operation hotels fail to utilize them and only respond to competition. The main reason is that small-medium hotels cannot afford the resources.  I will draw an example from my experience in Greece, a major drawback dominating the Greek hospitality industry. The Property Management Systems (PMS) that are used by the hotels in Greece are either very basic packages with basic functionality or primitive in relation to collection and representation of data generated during a stay.

 

4.  Must admit that enough is not enough.

This applies to the misleading notion that the Guest experience derives from the wealth and not the quality of services. Guests are highly knowledgeable reviewers and standards are the minimum requirement for them, not the higher performance to be achieved. Therefore, achieving them does not make a hotel “the best” or even “good” in providing value. Conception of value is becoming more multi-influnced and includes time and marketing communications (projected services). My interpretation of value of stay would be:

 

Value  =           Experiences gained + services consumed

                  Resources dedicated (time + money) x projected services
 

5.  Must accept that there are many stakeholders.

Everything produced is a result of processing inputs from the environment.  Competition, Guests, suppliers, friends, visitors, communities, media, etc., everybody contribute with their own way to the final tourism product. Those are your stakeholders therefore they have interest in learning how you operate, your culture, success stories or even shortcomings.

This is just the icing of the cake and my empirical approach to a very wide subject based on my experience in Guest Relations and hospitality. Notwithstanding, it is very unfortunate to realize that in Greece this crucial role is handed irresponsibly to entry-level employees or people without hospitality background, as it is regarded that this function does not require “operational experience”.

There are many more points to make regarding the emerging need for strategic management of Guest communication and the information generated from it in hospitality. Certainly, there is no right or wrong answer and I encourage you to respond to this post and add your crumb of knowledge and opinion.

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