Monday, October 13, 2014

Job opportunity • Expedia - Market Associate in Athens

Position Title: Market Associate
Business Unit: Lodging Partner Services
Department: Global Market Management
Reports To: Area Manager

Position Description
The Market Associate is responsible for maximizing revenues for both Expedia Inc. & key hotel partners in the assigned region. The primary focus of this role is to aid internal management teams and key supply partners in identifying, implementing, and executing strategic initiatives which improve key business metrics, ensure Expedia’s offerings are appropriately positioned to be competitive, and maximize opportunities for distribution and marketing of product offerings within the assigned region.

Market Associates will partner closely with hotel partners in an effort to:
  • Increase revenue opportunities
  • Resolve content, rate, and availability issues
  • Proactively secure additional inventory over high demand and compression periods
  • Support efforts to improve market pricing and overall inventory competitiveness
  • Secure value-adds and promotional offers
  • Assist with the management of inventory blocks and rates to ensure accuracy of data and consistent supply
  • Aid in business development with the acquisition of new properties and renewals

This role is internally facing, and also focuses on supporting the Market Management team through business projects and initiative implementation leveraged to improve product competitiveness and support productive revenue generation efforts in the region they support.

Position Responsibilities
  • Effectively consult with hotel partners to secure competitive rates and deliver improved metrics; improve product competitiveness through effective price renegotiations
  • Evaluate market trends and competitor activity; provide the Market Management team with analysis and recommendations for potential actions and next steps. This includes, but is not limited to: analyzing market competitiveness reporting, prioritizing daily/weekly hotel calls, reporting and tracking progress of programs and initiatives, and analyzing their impact on market performance
  • Manage promotional campaigns in market, including pitching promotional opportunities to partners and soliciting deals from hotels
  • Work with Market Management team to develop and implement strategies which ensure competitive pricing
  • Maintain constant communication with Market Managers to ensure consistency of communications, partner messaging, and implementation and execution of market strategies
  • Develop and share best practices with other Market Associates and Market Management teams to help optimize market competitiveness
  • Review the quality of rates, inventory, and content on Expedia sites against competitors
  • Support Market Management team with the development and delivery of partner communications
  • Assist the Market Management team in prospecting new hotels and/or regional chains
  • Participate in contract negotiations as needed.
  • Support the process of onboarding a new partner upon acquisition of a new property by promoting the full product suite and initiatives
  • Educate current partners on the full use of products and tools
  • Lead ad hoc projects to improve product competitiveness and support productive revenue generation efforts in the market they support; this could include, but is not limited to: implementation of new systems, work processes and/or technologies, adoption of new initiatives, gathering information regarding Expedia’s competition in a market, etc.
  • Demonstrate the energy & drive to be a part of one of the most exciting teams within Expedia Inc.
  • Other reasonable duties, as assigned
Supervision To Be Exercised
Supervision To Be Received
Direct supervision from Area Manager.
Required Skills & Experience
  • Bachelor’s Degree preferred; major in tourism or hospitality a plus
  • 0-2 years of related industry experience preferred
  • Hotel revenue management / reservation or account management role in another OLTA is strongly preferred
  • Experience in consultative sales environment preferred
  • Business-oriented professional with high integrity; maintains strictest confidentiality; displays initiative and innovation; exercises sound judgment
  • Results-focused and metrics-driven
  • Basic knowledge and understanding of revenue management principles and practices
  • Strong experience negotiating; experience effectively using a consultative selling approach
  • Excellent time management and follow-up skills; ability to be diplomatically persistent in challenging situations
  • Working knowledge of revenue and/or account management desirable
  • Strong experience using MS Office suite of programs (i.e. Word, Excel, PowerPoint, Outlook, etc).
  • Sincere relationship builder; earns the confidence of others; bridges and sustains solid partnerships based on mutual support through a collaborative style
  • Excellent diplomatic skills; possesses the ability to establish and maintain positive relationships with both internal and external business partners
  • Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Able to work independently as well as be a team player
Critical Competencies
  • Relationship Management: Establishes and builds healthy working relationships with partners.
  • Solution Alignment: Evaluates rates and availability with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
  • Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner.
  • Written & Spoken Communications, Listening, and Influencing: Conveys, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions.
  • Build & Maintain Teams: Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves individual, team, and organizational performance.
  • Strategy Execution: Develops goals, ideas and initiatives that improve the organization's performance, manage costs, and drive change at all levels.
  • Drive for Results: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

Sunday, September 14, 2014

Fantastic new opportunities for the Alpine Center students and graduates

If you are considering an exciting career in the global hospitality and tourism industry, here’s a taste of some career opportunities awaiting our graduates.

International Product Manager: Chile, Brazil, Thailand, Greece, India and Dubai
Seeking applicants for the Business Development and Product Manager training group in October 2014. This is the Tourico Holidays 10 week paid management training programme that takes place at a purpose built academy in the Orlando, Florida area.  Full time positions as Product Manager post-training can be at any of the following Tourico Holidays country locations: Chile, Brazil, Thailand, Greece, India and Dubai.

12 month management training - Shenzhen, China
International chain hotel in the exciting city of Shenzhen (bordering Hong Kong) has some great opportunities for both front office and food and beverage management training. Includes accommodation, internship allowance, meals, laundry and holidays.

Financial Analyst (Hospitality Asset Management), London, UK
One of the leading European hospitality asset management consultancy firms is recruiting for an Analyst to join their team.  This is a very rare chance to break into asset management, and requires highly numerate candidates, preferably with postgraduate or MBA qualifications.  Candidates must possess varied hospitality operational work experience, on top of solid educational foundation.  Previous financial, sales or consultancy experience is mandatory.

Hyatt Dubai Hotels – Dubai, UAE              
Hyatt is a place where high expectations aren’t just met, they’re exceeded.  Hyatt Dubai are currently recruiting for the following positions – Operations Trainee, Sales Executive (Arabic speaking), Events Sales Executive, Digital Marketing Executive, Chef de Partie (Singaporean/Malaysian cuisine), Spa Therapist and Kids Club Attendant.

HR Trainee, Purchasing Trainee and other various roles 4* deluxe Hotel - Central London, UK
International chain hotel is recruiting for the following positions – Purchasing Trainee, Receptionist, Guest Experience Trainee, Reception Trainee, Groups and Conventions Coordinator, Chefs and F&B Service Staff.  London is currently one of the most booming hospitality employment markets globally.

F&B Opportunities – Doha, Qatar
5* international chain hotel is recruiting for various entry level food and beverage positions (Restaurant Host/Hostess, Hood and Beverage Attendants, Food and Beverage Trainees, Bartender.  Other available vacancies include Personal Assistant to the General Manager, Engineering Coordinator and Training Officer.

Various Internship or Entry Level Opportunities – Finland          
Several positions are available within this winter boutique resort in Finland – Food and Beverage Staff, Housekeeping Staff, Housekeeping Supervisor, Reception Trainee, Food and Beverage Trainee and Cook.  All roles are immediately available and strong customer focus definitely required for this ‘intimate’ working location and environment.  English speaking only required.

Various Internships – Barcelona, Spain
International chain hotel seeking candidates for 6 months internships in the exciting destination of Barcelona.  Spanish speaking required.  Internships available within Human Resources (corporate role), Food and Beverage, Kitchen and Front Office.

Villa Concierge Opportunities - Maldives
Beautiful luxury resort in the Maldives seeks to recruit the following Villa Concierge roles (Russian, German, Spanish, Italian or Arabic speaking).  Also recruiting for Guest Services Supervisor (Russian speaking).  This is one of the top resorts in the Maldives, with a highly exclusive clientele who expect nothing but the best.  Why not work in paradise?!

Various 12 Month (J1 visa) Internship Opportunities - USA
Food and Beverage Supervisor Internship (New Jersey), Front Office Internship (Washington DC), Culinary Internships (Georgia and Philadelphia).  Please visit the HGR job pages for full information on these fantastic US-based opportunities.

Rotational Internship – 6 months, luxury boutique hotel, Belgium
50% of the time will be spent in fine dining, 30% in front office, 20% in sales and marketing and supporting the general manager in various administrative activities.  This internship offers a great chance to learn in many operational and support departments within this small business.  French speaking required.  Roles available throughout 2014 and early 2015.

Various Full Time Positions, Luxury Boutique Hotel - Oxford, UK
One of the most famous hotels and owners in the world is recruiting for the positions below.  A 5* background is absolutely essential for this 2 Michelin star business and client.  Be prepared to meet some rich and famous guests too, with this reality TV-featured restaurant operation!  The following positions are currently available – Restaurant Receptionist, Commis Chef, Commis de Rang and Assistant Head Housekeeper.